MyMobicel Privacy Policy

Hyve Mobile built the MyMobicel app as a free app. This Service is provided by Hyve Mobile at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible within the MyMobicel app unless otherwise defined in this Privacy Policy.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. Examples of personally identifiable information which we may collect and process include your name; email address; mobile phone number (MSISDN) and in some instances your location information. The information that we request will be retained by us and used as described in this privacy policy.

We may automatically collect information about the equipment you use to access or use our Platforms, your browsing actions and patterns. We do this through the use of cookies, web beacons and other technologies.

A cookie is a small text file that our server sends to your hard drive when you visit our Service. These cookies hold modest amounts of data specific to you and our Service. They allow our system to recognise you when you visit our Service again. If you prefer that we not use cookies when you use our Service, you can change your browser settings to disable the use of cookies. Please note however that if you disable the use of cookies, you may not be able to enjoy all the features and functionalities of our Service.

A web beacon is a small image file that we place on our Service or in an email. We use it to track how many times a web page is accessed, the time it was accessed and the location of users who accessed it.

Depending on how you access and use our Service, we may receive:

Log information, including information on how, when and for how long you use our Service and other services, the content you view and search queries you submit.
Information about the equipment you use to access or use our Service, including the type of device you are using, how you access our Service, your browser or operating system and your Internet Protocol (IP) address.
The geographic location from which you accessed our Service, including your device's GPS signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.

We may receive other information about you from third parties (where you have consented to such third party sharing your information with us) and combine it with the information we have collected about or received from you in other ways. We may also receive information about you when you log into our Platforms using your social networking log-in details.

Links to the privacy policies of third-party service providers used by the app

We use the personal information we collect and receive to:

Identify you, verify your identity, create a user account for you and enter into a contract with you;
Provide you with information, products or services you request from us;
Comply with any contractual obligations we have in respect of the provision of information, products or services to you;
Communicate with you regarding our Service and providing you with information, products or services, including billing, customer support, resolving complaints and quality control;
Notify you about changes to our Service, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Service;
Send you information about competitions, products or services that may interest you;
Make our Service more user friendly;
Market our Service, subject to your right to refuse to receive direct marketing communications;
Personalise your interactions with our Service, tailor our services and Service to your interests and needs, and ensure they work on your device;
Provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Service based on your online activities such as the websites and apps you use or content you view, and information we have about you;
Get feedback from you which we need to develop our products and services and grow our business;
Protect our legitimate business interests such as debt recovery, keeping our records up to date and studying our customer or user products or services; and/or
Comply with any legal or regulatory obligations such as tax or financial laws.

We will only collect and process this information if you have explicitly consented to us collecting and processing this personal information and for the purpose for which you consented. We will not use your personal information for any other purpose without your permission. We keep your information for as long as we need it to provide our Service to you, and are required or allowed by law or the contract between you and us, or you have agreed to us keeping your information.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

You have the right to ask us not to contact you for marketing purposes, and you can do this at any time by using any of the various “opt out” options that we always provide you with when we send you marketing communications.

You also have the right to request access to the information we have collected about you and request that we correct or update any incorrect or incomplete information. Such requests can be submitted by using the data subject access request form found here.

You may at any time lodge an objection with us regarding our collection and use of your personal information at the email address listed below.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at mobicel-support@hyvemobile.co.za.